Answer every call with a menu — and never lose a caller again
It picks up your business number with a spoken menu, records every caller as a numbered lead in your pipeline, routes each to the right person on your team, and tells the caller when to expect a call back. No one reaches a dead end.
Trusted by users in 🇿🇦 South Africa • 🇺🇸 USA • 🇬🇧 UK • 🇦🇺 Australia • 🇦🇪 UAE
A missed call is a missed customer — and you never even know
The phone rings while you're with a customer, on another call, or closed for the day. It goes to voicemail nobody checks, or it just rings out. The caller doesn't leave a message — they call the next business on the list.
You can't follow up on a call you never knew happened. There's no record, no name, no number, no sense of how many you're losing.
This blueprint answers every time. Callers hear a short spoken menu, choose what they need, and are promised a call back — and every one of them lands in your pipeline as a numbered lead, routed to the person who should ring them. The calls you used to lose become a list you can work.
How it works
- 1
1. Point your number at the menu
Use a number you already own. The menu answers on your behalf — callers simply say or press what they're calling about.
- 2
2. The caller chooses what they need
A short, spoken menu sends them to the right line of business — sales, support, accounts, a specific office — in a few seconds, no long phone-tree maze.
- 3
3. Every caller becomes a numbered lead
Name, number and what they wanted are recorded as a lead in your pipeline, assigned to the right owner from your People, Leave and Working-hours settings.
- 4
4. The caller is told when to expect a call back
No dead air and no voicemail black hole — the caller hears when someone will ring them, and that someone is told immediately.
What it does for you
No call goes unanswered
Daytime, after hours, or while every line is busy — the menu always picks up and always captures the caller.
Missed calls become a worklist
Every caller is a numbered lead with a name, a number and a reason — a list you can actually follow up, not a guess.
Routed to the right person
The menu choice plus your pipeline settings put each caller in front of the owner who should ring them back.
Callers know what happens next
They're told when to expect a call back, so they wait for you instead of dialling a competitor.
After-hours handled
Out of hours it still takes the caller's details and sets the right expectation for the morning.
A reference and a record
Each call carries a reference and a trail — who called, what for, who it went to.
Why not just use voicemail?
| Voicemail | Voicemail | A human answering service | This blueprint |
|---|---|---|---|
Answers every call | |||
Records the caller as a lead | |||
Routes to the right owner | |||
Tells the caller when they'll be called back | |||
A reference and audit trail | |||
Cost per month | $ | $$$$ | $ |
Pricing that scales with your volume
Every tier runs the same engine — higher tiers raise the limits and add channels. Nothing is crippled on purpose.
Common questions
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About this Blueprint
For: any business that takes enquiries by phone, with a Twilio number.
What it does: callers hear your greeting and a short menu. Each key points at a line of business; the platform records the caller as a lead the moment they choose (their number is captured automatically), can ask for their name, picks the person responsible from your People, Leave and Working hours settings, and tells them itself. After hours the caller hears when you will call back. A caller who says nothing still becomes a lead.
You set up: a Twilio number (connect Twilio under Credentials, then point the number's voice webhook at this automation), the lead pipeline, your People, Lines of business, Working hours and the Phone menu wording. Saving the settings takes effect on the next call.
Technical specs
Tags
Want it built for you?
Our team handles strategy, integration, and training. You focus on running the business.
Starting from $1,997
Turn the calls you miss into a list you can work
Point your number at the menu and let every caller become a numbered lead that reaches the right person — and gets called back.